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- Health care leaders are increasingly challenged by workforce shortages, rising turnover, and the growing incidence of “flameout” and “rust out” — the early disengagement and emotional exhaustion that precede full burnout. This session introduces evidence based, person centered approaches that leaders can use to strengthen staff well being and retention while improving organizational performance. Participants will examine how person centered practices contribute to psychological safety, autonomy, and meaningful work — factors consistently linked in the literature to increase retention across long term care, acute care, and community based settings. The session also draws clear connections between person centered leadership strategies and key quality measures, demonstrating how workforce well being directly influences outcomes such as resident experience, care planning, avoidable hospitalizations, and safety indicators. Leaders will leave with practical, actionable techniques for embedding person centered thinking across teams and workflows, creating conditions where staff feel valued, supported, and capable of delivering high quality care.
Presented by Kate Crary of the Institute for Health Policy and Practice (IHPP). Kate is a Project Director, and her work includes assisting with policy and procedure development, project management, group and organizational strategic planning, and curriculum delivery and development. In addition to this work, Kate serves as a Person-Centered Systems and Planning Educator for the Center on Aging and Community Living. She is also a certified long-term care Ombudsman, and much of her work focuses on advocacy, person centered systems change, and resident’s rights. Kate has extensive experience in working at the policy level of long-term care in New Hampshire and beyond and focuses her efforts on supporting healthcare systems as they put the person at the center of their work.
